Chief of Mission Support / Deputy Director of Mission Support, D-1

DATE OF ISSUANCE:   22 May 2012
ORGANIZATIONAL UNIT:   Field Missions Administered by DPKO
DUTY STATION:   Multiple D/S

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Mission Preference List

Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
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United Nations Core Values: Integrity, Professionalism, Respect for Diversity
These positions are located in field missions managed by the Department for Peacekeeping Operations and the Department of Political Affairs. Depending on the structure of the mission, the incumbent Chiefs of Mission Support will report to the Special Representative of the Secretary General (SRSG). Deputy Directors will report to the D2, Director of Mission Support. Responsibilities: Within delegated authority, including with regard to delegated finance, human resource, procurement and IT authority, the Chief of Mission Support will be responsible for the following functions. (These functions are generic and may vary depending on the mission's mandate). The Deputy Director will deputize the Director, and therefore may carry out most, but not all of these functions.  Provides strategic advice to the senior leadership team on the necessary managerial, logistical and administrative support required to implement the mission mandate.  As a member of the Mission Senior Management Team, participates in the mission planning process throughout the mission lifecycle, with particular attention to support areas and contributes to an integrated approach and consistency in the implementation of the mandate.  Ensures that the mission budget, human resources, and assets are optimally allocated to support mandate implementation across all mission components, and guides any reprioritization of resources during the budget period, in line with priorities that support effective mandate implementation. Undertake or oversee reporting methodology for budget and performance in accordance with results-based budgeting guidelines.  Initiates the development and implementation of the mission support workplan, and implements policies and procedures to facilitate achieving workplan goals. Ensures coordination and monitoring of overall strategies and programmes for the support activities of the mission and takes the lead in securing the required human and financial resources for the mission.  Develops and implements a service optimization programme to promote continuous improvement in the quality and delivery of services to missions' clients. This will include the establishment of relevant strategic mission performance indicators which provide data and analysis for the review of legislative bodies. Ensures that all processes and systems in place are relevant and cost effective.  Ensures, through collaboration with all stakeholders, the implementation of the Global Field Support Strategy including, among others, a commitment to supply chain management and integrated/shared service delivery that is client-oriented, responsive and allows for efficiencies wherever possible.  Maintains active communication with UN headquarters and the global/regional service centres supporting the mission.  Actively engages with police and military components within the mission to ensure coordinated, high quality support in accordance with their operational requirements  Provides effective management of human, financial and material resources of the mission.  Works to promote the achievement of the mandate for integrated mission operations including contributions of UN Agencies, Funds and Programmes within UN rules and regulations.  Establishes a set of robust policies, procedures, practices, standards and tools that are consistent with UN regulations, rules, policies and practice in order to ensure proper budget, accounting, procurement, financial, assets and human resources management and control and certifies mission expenditures.  Liaises, negotiates and coordinates with national authorities with respect to administrative and logistical matters.  Provides guidance, support and supervision to senior administrative and logistics support staff as well as audit and evaluation services, as appropriate. Establishes priorities and set management performance goals for such staff. Recommends and coordinates training programs for senior staff.  Actively engages in management performance duties and ensures the provision of management, guidance, development, training, constructive feedback and performance evaluation and appraisal, and administrative support and other management functions to staff in the areas of his/her responsibility.  Maintains good order and discipline of staff under his/her overall supervision.  Develop initiatives to promote the welfare and well-being of mission staff.  Represents the mission before legislative bodies, providing information and clarification in support of budget proposals.  Performs other related work, as required. Work implies frequent interaction with the following: Senior leadership within the mission as well as with the UN agencies, funds and programmes in the field, with senior officials within the UN Secretariat and administrative and budgetary committees. Representatives of Government, diplomatic community, local leaders and representatives of non-governmental organizations and civic society. Results Expected:  Effectively led, coordinated and managed mission administration and support.  Optimized delivery of services that responded to priorities of mission leadership, was within budgeted resources, met established objectives and contributed to the implementation of the mission's mandate.

• Professionalism: Demonstrates professional competence and mastery of principles, techniques and practices related to the seasoned, effective specialized advice in a broad range of human resources, financial, logistical, procurement and administrative areas to Head of Office/Mission, and to Headquarters and senior mission staff; ability to ensure adequate preparation of reports or rationale with respect to key logistics and administrative decisions; proven abilities to represent the Organization before governmental counterparts and UN legislative committees, strong negotiation and conflict-resolution skills. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. • Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly. • Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.


Advanced university degree (Masters or equivalent) in business or public administration, logistics, human resources management, finance, accounting, or related area. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience
A minimum of 15 years experience in administration, finance, logistics, information technology, communications or related field. At least two years of experience in the field managing large complex operations. A minimum of 5 years management experience with responsibilities in human, procurement and financial resources management. Experience in a wide range of logistics areas is an advantage. Experience supporting police, military, or security components of field operations is an advantage.

Fluency in spoken and written English is required. Working knowledge of a second UN language is highly desirable.

Other Skills

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).   English and French are the two working languages of the United Nations Secretariat.  The United Nations Secretariat is a non-smoking environment.



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