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Senior Conflict Resolution System Officer, P-5
DEADLINE FOR APPLICATIONS:   27 Mar 2010
DATE OF ISSUANCE:   26 Jan 2010
ORGANIZATIONAL UNIT:   Office of the Ombudsman
DUTY STATION:   New York
VACANCY ANNOUNCEMENT NUMBER:   10-OMB-OMBUDSMAN -423617-R-NEW YORK


Staff members of the United Nations Secretariat must fulfill the lateral move requirements to be eligible to apply for this vacancy. Staff members are required to indicate all qualifying moves in their Personal History Profile and cover note.
 
Remuneration
Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
More Info

United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Responsibilities
Under the general guidance of the United Nations Ombudsman and under the immediate supervision of the Director of the Ombudsman’s Office, the Senior Conflict Resolution Officer will identify systemic issues through a cross-cutting review of employment-related cases of UN staff and related personnel in peacekeeping missions and make practical recommendations for systemic change; service complex and sensitive cases; act as focal point for queries, consultations and requests from relevant components of the administration of justice system on peacekeeping related issues; share best practises and lessons learnt with the regional Ombudsmen in peacekeeping areas. Specific responsibilities will include: 1) - Conduct a cross-cutting review of all cases from peacekeeping missions in order to identify systemic issues. Identify and analyse organisational policies and procedures that generate employment-related issues in peacekeeping operations and interpret trends. Develop a network of relevant stake holders that will contribute to the analysis and resolution of systematic issues that have been identified across peacekeeping missions. Provide regular reports with practical recommendations for systemic change. Liaise with relevant departments to promote, effectuate and monitor change based on the systemic issues and recommendations identified. Draft relevant sections in the annual report to the General Assembly on the activities of the Ombudsman pertaining to systemic issues and provide other inputs as requested. 2) - Provide ombudsman services to peacekeeping personnel, in particular in complex and sensitive cases to achieve informal resolution of conflicts at an early stage. Explore with staff members and related personnel their options and different avenues open to them, taking into account the rights and obligations existing between the Organization and staff members or related personnel, including the provision of advice, counsel and coaching. Undertake informal, independent, fact finding, as required, on issues brought to the attention of the office. Undertake missions to provide on-site ombudsman services. 3) - Act as a focal point for queries, consultations and requests from components of the administration of justice system on peacekeeping related issues. Assist the Director in handling requests for information and coordination from the regional ombudsmen in peacekeeping operations and ensure the identification and sharing of best practises and lessons learnt. Contribute to the development and improvement of standard operating procedures for the regional peacekeeping branches of the Office to ensure consistent case handling procedures. Assist the Director in ensuring consistency in all matters pertaining to the administration of the regional ombudsmen branches in peacekeeping areas, including the finalisation of annual budgets for these offices. Liaise with other regional Ombudsmen offices. 5) - Perform other duties as assigned.

Competencies
Professionalism - Knowledge of U.N. mandates and relevant policies and procedures. Demonstrates professional competence to provide seasoned effective specialised advice to UN staff and related personnel in a broad range of work-related disputes. Able to identify underlying systemic issues and to link them with the organization's policies and procedures in order to impact change. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather personal concerns. Remains calm in stressful situations. Judgement/Decision making - Demonstrates problem-solving skills and the ability to act impartially, independently and with complete confidentiality and integrity in the informal setting of employment-related dispute. Gathers relevant information before making a decision. Demonstrates alternative conflict resolution skills, in particular a sound knowledge of facilitation, negotiation and mediation. Leadership - Serves as a role model that other people want to follow. Establishes and maintains relationships with a broad range of stake holders to understand needs and gain support. Able to contribute to the improvement of policies and operational objectives by drawing on expert knowledge of ombuds issues and organisational structures in theory and practise. Provides leadership and takes responsibility for incorporating gender perspectives into substantive work; commitment to the goal of achieving gender balance in staffing. Client orientation - Identifies visitors' needs and develops appropriate solutions with them. Establishes and maintains productive relationships with visitors. Creates a safe, confidential environment in which people can talk and explore possible actions without fear for repercussions. Shows respect and compassion for individuals. Teamwork - Operates effectively across organisational boundaries and in a team. Solicits input by genuinely valuing ideas put forward by others. Is willing to learn from others. Establishes and maintains effective working relationships in a multi-cultural environment with sensitivity to and respect for diversity and gender balance.



QUALIFICATIONS

Education
Advanced university degree (Master’s or equivalent) in alternative dispute resolution, international relations, political affairs, human relations, law, management or other relevant discipline. A first level university degree with a relevant combination of academic qualifications and extensive experience in relevant fields may be accepted in lieu of the advanced university degree. Training in alternative dispute resolution is an asset.

Work Experience
Ten years of progressively responsible professional experience, in particular in the field of dispute resolution, organisational management, law or international relations, including three at international level or in an international organization. Experience in the informal resolution of conflicts or disputes as well as experience in a UN field mission is highly desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For this post, fluency in English and French is required.

Other Skills
Knowledge of U. N. mandates and relevant policies and procedures is desirable.


The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).   English and French are the two working languages of the United Nations Secretariat.  The United Nations Secretariat is a non-smoking environment.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.

PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE ACCEPTED.

How to apply

All applicants are strongly encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Because applications submitted by United Nations (UN) staff members are considered first, provided the eligibility requirements set out in ST/AI/2006/3 are met and the application is submitted in a timely fashion, staff members should apply within 15-day or 30-day mark.

Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please go to “My UN” page and check the status of your application by clicking on “View Application History”, and resubmit the application, if necessary.
  1. To start the application process, applicants are required to register by opening a "My UN" account. Go to Login, and Register as a User. Fill in the form and choose a User Name and Password.

  2. After opening the account, applicants may apply for vacancies using the Personal History Profile (PHP) provided. Once the PHP has been completed for a particular vacancy, it can be saved and used for future applications. The PHP may be up-dated, when necessary, for future applications.

  3. In completing the PHP, please note that all fields marked with an asterisk must be completed.

  4. UN staff members must submit scanned copies of their two latest Performance Appraisal System (PAS) reports at the time of application to the appropriate Human Resources Office (HRO)/Personnel Office (PO) to the email address below, clearly indicating the vacancy announcement number. In case you have no access to the digitizing equipment, please submit hard copies of the two latest PAS reports to the relevant HRO/PO via fax.

    E-mail: staffing@un.org,

    Fax: 1-917-367-0524

Please see the Frequently Asked Questions, if you encounter problems when applying.