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Mediator, P-5
DEADLINE FOR APPLICATIONS:   30 Dec 2008
DATE OF ISSUANCE:   31 Oct 2008
ORGANIZATIONAL UNIT:   Office of the Ombudsman
DUTY STATION:   New York
VACANCY ANNOUNCEMENT NUMBER:   08-OMB-OMBUDSMAN -419576-R-NEW YORK (G)


Staff members of the United Nations Secretariat must fulfill the lateral move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral moves in their Personal History Profile and cover note.
 
Remuneration
Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
More Info

United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Responsibilities
Under the general authority of the United Nations Ombudsman and under the immediate supervision of the Director, the Mediator will be responsible for the following duties: • Support the Director by providing mediation services to staff members and related personnel as applicable, of the United Nations Secretariat, the United Nations Development Programme, the United Nations Population Fund, the United Nations Children’s Fund and the United Nations Office for Project Services; • Inform, and where necessary guide, parties in potential or active disputes about the mediation process and assist them to initiate it; • Conduct mediation by helping all parties to resolve workplace conflicts in a voluntary and confidential process, acting as a neutral third-party, facilitate and help conflicting parties to discuss issues and negotiate an agreement; • Maintain neutrality and impartiality towards all parties and confidentiality within the process, gather information as appropriate, and help parties identify and understand issues and interests, explore options, and generate solutions to which all parties agree, draft agreements when requested; • Participate in establishing and maintaining a panel of external mediators; • In consultation with the Director, recommend appropriate mediators from panel for mediation cases; • Assist in identifying systemic issues encountered during mediation and make proposals towards relevant actions to be taken; • Perform extensive research and analysis and prepare opinions, studies, briefs, reports and correspondence; • Participate in developing and delivering outreach and learning activities on mediation and conflict management to help all parties to efficiently utilize mediation; • Work collaboratively with relevant actors in the various UN offices to achieve mediated solutions to employment related problems raised by the parties when requested; • Develop relationships with clients and advise on all aspects of the Mediation Division’s Dispute Resolution Services, by telephone or meetings with parties. • Offer creative and expert advice on the best service or dispute resolution technique to meet the client’s needs and requirements; • Where required, assist in following up with the parties after mediations to receive feedback and to advise clients of further services • Assist in maintaining a case / referrals database; • Attend forums and other events and attend mediations as an observer and take further training when required; • Perform other duties to support the Office of the Ombudsman in its core functions, as assigned.

Competencies
• Professionalism: Knowledge of alternate dispute and conflict resolution systems, especially mediation. Knowledge of the United Nations activities and organisational structure; ability to establish and maintain confidentiality. Ability to prepare reports, formulate positions on issues, articulate options concisely conveying maximum necessary information. Established record for integrity and for dealing fairly, comfortably and responsibly in all professional interactions. Ability to exercise sound judgment in the context of cases and assignments given. Ability to work in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity. • Communication: Ability to speak and write clearly and effectively; Ability to listen to others, correctly interpret messages and respond appropriately. Interpersonal and communication (spoken, written and presentation skills) • Teamwork: Works collaboratively with colleagues to achieve organizational goals. Ability to establish and maintain effective working relations with people of different national and cultural backgrounds, with respect for diversity • Client orientation: Ability to establish and maintain productive relationship with clients by gaining their trust and respect; identify client's needs and matches them to appropriate solutions; meets timeline for delivering services to clients. • Leadership: Ability to establish and maintain relationships with a broad range of people to understand needs and gain support. Ability to collaborate with others to achieve results. Demonstrate ability to provide leadership and take responsibility for incorporating gender perspectives in substantive work; commitment to the goal of achieving gender balance in staffing.



QUALIFICATIONS

Education
Advanced university degree (Master's degree or equivalent) in alternative dispute resolution, administration, human resources management, law, social sciences or related field. A first university degree with the relevant combination of qualification and experience may be accepted in lieu of the advanced university degree. Training in conflict resolution including mediation required.

Work Experience
A minimum of ten years of progressively responsible experience including five at the international level in legal, managerial or dispute resolution or related fields. Experience in conflict management and different approaches to mediation are required. UN field experience is an asset.

Languages
English and French are the working languages of the United Nations Secretariat. For this post, fluency in oral and written English is required. Working knowledge of a second official language of the United Nations is an asset.

Other Skills


The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).   English and French are the two working languages of the United Nations Secretariat.  The United Nations Secretariat is a non-smoking environment.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.

PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE ACCEPTED.

How to apply

All applicants are strongly encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Because applications submitted by United Nations (UN) staff members are considered first, provided the eligibility requirements set out in ST/AI/2006/3 are met and the application is submitted in a timely fashion, staff members should apply within 15-day or 30-day mark.

Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please go to “My UN” page and check the status of your application by clicking on “View Application History”, and resubmit the application, if necessary.
  1. To start the application process, applicants are required to register by opening a "My UN" account. Go to Login, and Register as a User. Fill in the form and choose a User Name and Password.

  2. After opening the account, applicants may apply for vacancies using the Personal History Profile (PHP) provided. Once the PHP has been completed for a particular vacancy, it can be saved and used for future applications. The PHP may be up-dated, when necessary, for future applications.

  3. In completing the PHP, please note that all fields marked with an asterisk must be completed.

  4. UN staff members must submit scanned copies of their two latest Performance Appraisal System (PAS) reports at the time of application to the appropriate Human Resources Office (HRO)/Personnel Office (PO) to the email address below, clearly indicating the vacancy announcement number. In case you have no access to the digitizing equipment, please submit hard copies of the two latest PAS reports to the relevant HRO/PO via fax.

    E-mail: staffing@un.org,

    Fax: 1-917-367-0524

Please see the Frequently Asked Questions, if you encounter problems when applying.