TELECOMMUNICATIONS ASSISTANT, FS-5

APPLICATIONS DEADLINE:   17 Feb 2014
DATE OF ISSUANCE:   31 Jan 2014
ORGANIZATIONAL UNIT:   Field Missions Administered by DPKO
DUTY STATION:   Multiple D/S
VACANCY #   14-IST-PMSS-426110-R-MULTIPLE D/S

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Mission Preference List

All applicants will be notified in writing as to the status of their application (successful or unsuccessful) at the end of the recruitment/rostering/selection process (see ST/AI/2010/3 on Staff Selection System). The process for rostering based on Generic Job Openings usually takes from 4 to 6 months from the date the vacancy is posted. Placement on the roster does not guarantee selection to field mission.
 
Remuneration
Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
More Info

United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Responsibilities
This Generic Job Opening has been advertised to attract applications from qualified candidates, including serving staff in various Telecommunications and Information Systems & Technology functions or related positions such as Radio Technician, Microwave Radio Technician, Satellite Technician, Telephone Technician, Rigger, etc. This Generic Job Opening has been advertised to attract applications from qualified candidates, including serving staff in various Telecommunications and Information Systems and Technology functions or related positions such as Communications Assistant, Switchboard Operator, Billing Assistant, Radio Operator, Equipment Technician, CITS Warehouse Assistant, etc. The following duties are generic and may differ depending on the requirements of the mission. Within delegated authority, the Telecommunications Technician Assistant will perform duties in one or more of the following telecommunications specialties: Billing: Supervises the Telephone Billing Unit based on the guidelines defined in the SOP for the Communications and Information Technology Section; Ensures that guidelines for Telephone Control, Procedures and Accountability are fully complied with as described in the various Administrative and Information Circulars; Prepares recurring reports on telephone accounts, compiles cost estimates and projected budget requirements as well assists in preparation of budget and audit reports; assesses and evaluates the costs of all services received, and provides reports as required on the cost trends and variations in the billing of all services being utilised; Assumes responsibilities for the stock of all satellite and mobile phones purchased for the mission; oversees and provides detailed work direction to junior staff within the unit. Performs other related duties as required. Assets: Supervises the operations within the Assets Management Unit that comprises of the Regional Stores Supervisor Cell, Inventory Cell, Warehouse Cell, Expendable Database Cell and the Property Control Cell; Oversees and provides work direction to junior staff within the unit; Responsible for the management of all Communications and Information Technology Section (CITS) assets and associated equipment, expendable items and spare parts assigned to CITS and for the movement of equipment throughout the mission area; Oversees physical inventory checks as per mission policy. Performs other related duties as required. Communications Centre Support: Supervises the operation of the Communications Centre on 24/7/365 basis; Oversees and provides work direction to junior staff within the unit; May serves as the Crypto custodian for the mission; Trains newly recruited Communications Assistants on appropriate UN protocols and standards; Develops, revises, and updates the Standard Operating Procedures (SOPs) for the Communications Centre including the distribution lists; Oversees the accurate processing of all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner; Coordinates the installation, commissioning, and maintenance of the encrypted voice and facsimile devices within the unit; Observes and monitors the reliability of the communications equipment facilities; identifies any system malfunctions that might affect the efficiency and effectiveness of communications centre and escalate to appropriate technical staff; Oversees the maintenance of a proper filing system of all outgoing and incoming daily correspondences; Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre. Performs other related duties as required. Operations Support: Provides assistance to Section/Unit Chief related to the administration of the section/unit's human resource activities, e.g., recruitment, placement, promotion, relocation, performance appraisal, job classification reviews, separation of staff members, training etc., ensuring consistency in the application of UN rules and procedures; Assists with the coordination of ICT services for the mission's senior management and administration offices; Assists in the preparation of budget performance submissions; prepares various standard financial reports and statistical tables; Provides details and input on the preliminary reviews of relevant expenditures, and compares same with approved budget; Assists with the review of requisitions for goods and services to ensure (a) correct objects of expenditure have been charged and (b) availability of funds; Assist with the coordination of other administrative duties, such as: the administration of the section/unit's travel programme; monitoring accounts and payment to vendors and individual contractors for services; physical space planning; and coordinating administrative arrangements for seminars, conferences and meetings; Provides guidance, training and supervision to junior staff in the area of administration within the section/unit; Performs other related duties as required. Common Duties: Other duties and responsibilities common to the specialties above include, but are not limited to: Ensures that all required spare parts and supplies are in place so as to minimise downtime of ICT equipment; Coordinates the regularly scheduled and preventative and corrective maintenance on ICT equipment; Coordinates with the asset management unit regarding the upkeep of proper inventory records; Organises the receiving/inspection of new equipment; Assists in formulating technical training curriculum and the conduct of in-house training programs for national staff and others within the unit.

Competencies
Professionalism: Knowledge of ICT and ICT applications and good technical skills. Ability to perform a broad range of administrative functions, e.g., budget/work programme, human resources, database management, etc. Ability to apply knowledge of various United Nations administrative, financial and human resources rules and regulations in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.



QUALIFICATIONS

Education
High school diploma or equivalent and certification/diploma of other supplemental academic qualifications or training in Telecommunications are required. Industry training and certifications is desirable.

Work Experience
At least eight (8) years of working experience in providing ICT operational support services related to assets, telephone billing, communications centre, and/or ICT operations support, including at least three (3) years of experience at the international level are required. Experience in international operations in a post conflict environment is desirable.

Languages
French and English are the working languages of the UN Secretariat. For this post, fluency in English (both oral and written) is required; Knowledge of another UN official language is desirable.

Other Skills


The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).   English and French are the two working languages of the United Nations Secretariat.  The United Nations Secretariat is a non-smoking environment.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.

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