Telecommunications Assistant, FS-4
||17 Feb 2014
|DATE OF ISSUANCE:
||31 Jan 2014
||Field Missions Administered by DPKO
|All applicants will be notified in writing as to the status of their application (successful or unsuccessful) at the end of the recruitment/rostering/selection process (see ST/AI/2010/3 on Staff Selection System). The process for rostering based on Generic Job Openings usually takes from 4 to 6 months from the date the vacancy is posted. Placement on the roster does not guarantee selection to field mission.
Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
The following duties are generic and may differ depending on the requirements of the mission.
Within delegated authority, the Telecommunications Assistant will perform duties in one or more of the following telecommunications support specialties:
Processes the recovery all telephone invoices that are due for mission-related business and recovery of costs for private use;
Reports to the Unit Supervisor on all pending and processed invoice transactions;
Liaises with Finance Section on telephone charges to be recovered from staff and timely payment of provider's invoices;
Liaises with officials from the Services Providers, UN agencies and funds and staff members in connection with telephone related matters ensuring they are in compliance with standing instructions and procedures to avoid abuse of telephone system;
Prepares business-related memoranda and facsimile correspondence in response to queries from Telephone Service Providers companies, Internet providers and staff members;
Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards.
Performs any other related duties as required.
Assists in the receiving, inspecting and verification of all incoming ICT assets and supplies;
issues CITS equipment and enter the records in the asset control system;
Prepares the scheduling of deliveries of equipment to users and coordinates returns of CITS equipment to the warehouse;
Maintains and controls proper records for all expendable and non-expendable CITS assets using the organisation's enterprise asset management systems, such as Galileo;
Updates and administers asset databases, tracking life
cycle of all assets;
Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records, and location of property.
Performs any other related duties as required.
Communications Centre Support:
Processes all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner; observes and monitors the reliability of the communications equipment facilities;
Assists in the maintenance of a proper filing system of all outgoing and incoming daily correspondences;
Assists in identifying files for archiving and performing same using the appropriate electronic archiving system;
Opens and closes new logging sheets for the proper recording
of new outgoing and incoming messages;
Provides first level maintenance to the equipment use by the facility;
Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre.
Performs other related duties as required.
Performs related administrative duties, such as drafts routine correspondence, and assists with the coordination of the travel programme;
Monitors accounts and payment to vendors and individual
contractors for services;
Assists with the coordination of physical space planning;
Assists with the administrative arrangements for seminars, conferences and meetings;
Assists with the coordination of translation/interpretation services for the section/unit
Monitors status of expenditures and allotments through IMIS, records variations, updates budget tables; consolidates data received and provides support to higher-level staff with respect to budget reviews;
Prepares, processes and follows-up on administrative
arrangements and forms related to the official travel of staff;
Maintains files of rules, regulations, administrative instructions and other related documentation; maintains up-to-date work unit files (both paper and electronic); coordinates extensively with service units and liaises frequently with internal team members both at Headquarters and in field missions.
Performs other related duties as required.
Other related duties and responsibilities common to the specialties above include, but are not limited to:
Ensures that all the required spare parts and supplies are in place so as to minimise downtime of ICT equipment;
Assists with the regularly scheduled and preventative and corrective maintenance on ICT equipment;
Coordinates with the asset management unit regarding the upkeep of proper inventory records;
Assists organises the receiving/inspection of new equipment;
Assists in formulating technical training curriculum and the conduct of in-house training programs for national staff and others within the unit.
Ability to assist with a broad range of human resources management, financial, and administrative tasks under the direction of the Head of Section/Unit. Ability to apply UN rules, regulations, policies and guidelines in work situations and prepare drafts for reports on various administrative and related issues. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
High school diploma or equivalent and certification/diploma of other supplemental academic qualifications or training in Telecommunications are required. Industry training and certifications is desirable.
At least six (6) years of working experience in providing ICT operational support services related to assets, telephone billing, communications centre, and/or ICT operations support, including at least three (3) years of experience at the international level are required. Experience in international operations in a post conflict environment is desirable.
French and English are the working languages of the UN Secretariat. For this post, fluency in English (both oral and written) is required; Knowledge of another UN official language is desirable.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).
English and French are the two working languages of the United Nations Secretariat.
The United Nations Secretariat is a non-smoking environment.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.
PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE ACCEPTED.
to Apply to Field Mission vacancies:
The electronic system will guide you through the process of applying for
vacancies in United Nations Peace Operations. If you are interested in an
overview of the process, or want to revisit certain key functionality, please
All applicants are strongly encouraged to apply on line.
Online applications will be immediately acknowledged when an email address has
been provided. If you do not receive an e-acknowledgement with 24 hours of
submission, your application may not have been received. In such cases, please
go to "my UN" page and
check the status of your application by clicking on "view application history",
and resubmit the application, if necessary. Should you have any technical
difficulties, please contact email@example.com.
When you receive an automatic notification, there is no need to submit another
application on-line or by other means for the same vacancy.
In order to apply to a vacancy, you need to be registered in Galaxy and to have
completed a Personal History Profile (PHP).
To start the online registration process, CLICK
Go to Log-in, and Register as a User. Fill in the form and choose a User Name
Once you are registered on-line, complete and save your Personal History
In completing the PHP, please note that all fields marked with an asterisk must
be completed. Additionally, you are encouraged to fill in all relevant
information required for a proper review of your profile.
You may apply for all vacancies using the saved PHP. This PHP may be up-dated
Your application will be screened and evaluated against the requirements set out
in the vacancy announcement. In the event that you successfully complete the
preliminary screening process, you will be contacted to further discuss your
interest in working with UN peace operations. The next step would be
consideration and interview for specific positions.
Because of the high volume of applications received, the screening process can
take several months, so please do not become discouraged. Please know that your
application to a generic vacancy announcement for a specific occupational group
and your expression of interest in serving in specific locations or missions
will enable you to be considered for all positions for which you are qualified.
Your application to a generic vacancy announcement will remain valid for one
year. You need not reapply within that period.
Should you not be able to submit your application on-line, please fax your PHP
to the following number with a clear indication of the vacancy number to which
you are applying: +1-212-963-2800.
UN staff members do not need to submit a Performance Appraisal System (PAS)
reports at the time of application. The PAS will be requested from the staff
member in case it is required.
Please see the Frequently Asked Questions, if you encounter problems when