Telecommunications Assistant, FS-4

DATE OF ISSUANCE:   31 Jan 2014
ORGANIZATIONAL UNIT:   Field Missions Administered by DPKO
DUTY STATION:   Multiple D/S

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Mission Preference List

All applicants will be notified in writing as to the status of their application (successful or unsuccessful) at the end of the recruitment/rostering/selection process (see ST/AI/2010/3 on Staff Selection System). The process for rostering based on Generic Job Openings usually takes from 4 to 6 months from the date the vacancy is posted. Placement on the roster does not guarantee selection to field mission.
Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
More Info

United Nations Core Values: Integrity, Professionalism, Respect for Diversity
The following duties are generic and may differ depending on the requirements of the mission. Within delegated authority, the Telecommunications Assistant will perform duties in one or more of the following telecommunications support specialties: Billing: Processes the recovery all telephone invoices that are due for mission-related business and recovery of costs for private use; Reports to the Unit Supervisor on all pending and processed invoice transactions; Liaises with Finance Section on telephone charges to be recovered from staff and timely payment of provider's invoices; Liaises with officials from the Services Providers, UN agencies and funds and staff members in connection with telephone related matters ensuring they are in compliance with standing instructions and procedures to avoid abuse of telephone system; Prepares business-related memoranda and facsimile correspondence in response to queries from Telephone Service Providers companies, Internet providers and staff members; Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards. Performs any other related duties as required. Assets Management: Assists in the receiving, inspecting and verification of all incoming ICT assets and supplies; issues CITS equipment and enter the records in the asset control system; Prepares the scheduling of deliveries of equipment to users and coordinates returns of CITS equipment to the warehouse; Maintains and controls proper records for all expendable and non-expendable CITS assets using the organisation's enterprise asset management systems, such as Galileo; Updates and administers asset databases, tracking life cycle of all assets; Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records, and location of property. Performs any other related duties as required. Communications Centre Support: Processes all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner; observes and monitors the reliability of the communications equipment facilities; Assists in the maintenance of a proper filing system of all outgoing and incoming daily correspondences; Assists in identifying files for archiving and performing same using the appropriate electronic archiving system; Opens and closes new logging sheets for the proper recording of new outgoing and incoming messages; Provides first level maintenance to the equipment use by the facility; Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre. Performs other related duties as required. Operations Support: Performs related administrative duties, such as drafts routine correspondence, and assists with the coordination of the travel programme; Monitors accounts and payment to vendors and individual contractors for services; Assists with the coordination of physical space planning; Assists with the administrative arrangements for seminars, conferences and meetings; Assists with the coordination of translation/interpretation services for the section/unit Monitors status of expenditures and allotments through IMIS, records variations, updates budget tables; consolidates data received and provides support to higher-level staff with respect to budget reviews; Prepares, processes and follows-up on administrative arrangements and forms related to the official travel of staff; Maintains files of rules, regulations, administrative instructions and other related documentation; maintains up-to-date work unit files (both paper and electronic); coordinates extensively with service units and liaises frequently with internal team members both at Headquarters and in field missions. Performs other related duties as required. Common duties: Other related duties and responsibilities common to the specialties above include, but are not limited to: Ensures that all the required spare parts and supplies are in place so as to minimise downtime of ICT equipment; Assists with the regularly scheduled and preventative and corrective maintenance on ICT equipment; Coordinates with the asset management unit regarding the upkeep of proper inventory records; Assists organises the receiving/inspection of new equipment; Assists in formulating technical training curriculum and the conduct of in-house training programs for national staff and others within the unit.

Professionalism: Ability to assist with a broad range of human resources management, financial, and administrative tasks under the direction of the Head of Section/Unit. Ability to apply UN rules, regulations, policies and guidelines in work situations and prepare drafts for reports on various administrative and related issues. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


High school diploma or equivalent and certification/diploma of other supplemental academic qualifications or training in Telecommunications are required. Industry training and certifications is desirable.

Work Experience
At least six (6) years of working experience in providing ICT operational support services related to assets, telephone billing, communications centre, and/or ICT operations support, including at least three (3) years of experience at the international level are required. Experience in international operations in a post conflict environment is desirable.

French and English are the working languages of the UN Secretariat. For this post, fluency in English (both oral and written) is required; Knowledge of another UN official language is desirable.

Other Skills

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).   English and French are the two working languages of the United Nations Secretariat.  The United Nations Secretariat is a non-smoking environment.



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