Information Systems Assistant, FS-5

APPLICATIONS DEADLINE:   17 Feb 2014
DATE OF ISSUANCE:   31 Jan 2014
ORGANIZATIONAL UNIT:   Field Missions Administered by DPKO
DUTY STATION:   Multiple D/S
VACANCY #   14-IST-PMSS-426069-R-MULTIPLE D/S

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Mission Preference List

All applicants will be notified in writing as to the status of their application (successful or unsuccessful) at the end of the recruitment/rostering/selection process (see ST/AI/2010/3 on Staff Selection System). The process for rostering based on Generic Job Openings usually takes from 4 to 6 months from the date the vacancy is posted. Placement on the roster does not guarantee selection to field mission.
 
Remuneration
Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
More Info

United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Responsibilities
This Generic Job Opening has been advertised to attract applications from qualified candidates, including serving staff in various Information Systems & Technology functions or related positions such as Information Systems Assistants, Information Technology Assistants, Information Technology Technicians, Local and Wide Area Network Technician, etc. Within delegated authority, the information Systems Assistant will be responsible for the following duties: (These duties are generic and may not be carried out by all Information Systems Assistants.) Applications Support:  Assists with, and may lead a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN established standards for IS technologies, programming languages and tools  Serves as focal point for coordination, monitoring and expedition of computer application systems development projects, involving extensive liaison with diverse organizational units to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.  Maintains functional specifications for computer application systems, programs and procedures; performs ongoing reviews with users and developers; liaises with users to define and specify requirements; assists with version management, data recovery and deployment to users' offices  Plans, implements and maintains security controls for various applications; verifies the effectiveness of security controls in place; maintains accurate access control lists including rights and privileges  Provides support for Data Recovery/Business Continuity software applications and systems  Prepares technical and user documentation for deployed computer application systems, training materials and conducts technical presentations; drafts correspondence and communications, including work plan revisions, as well as unit contributions for a variety of periodic reports  Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions.  Provides guidance to new/junior staff  Performs other related duties as required. Server/Data Centre Administration:  Provides full range of technical assistance and team supervision in the area of server operations and administration; distributes work assignments to members of the team and monitors progress; provides guidance and training to new/junior staff  Oversees the installation, configuration, testing and deployment of server systems hardware and software, to include Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web Development software, Firewall systems, Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software  Oversees the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems  Liaises with other Units within the Service and other logistics support elements of the mission to maintain optimal 24/7 operations for the server systems operations  Provides input to identify the need for new systems or re-engineering of the existing systems  Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards; implements Disaster Recovery/Business Continuity (DR/BC) and backup services following standard procedures  Participates in the security incident response activities; assists in the planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses as well as to determine the need for updating systems with fixes and patches  Drafts documentation and reports  Performs other related duties as required. Network Administration:  Analyses, plans, designs and supervise the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards  Reviews network configuration ensuring maximum efficiency and optimal usage of resources  Participates in the management of network backup and security enforcement policies  Assists with and may supervise the work of personnel and/or contractors assigned to the Network Administration Unit  Ensures the integrity of the various internetwork connexions within the missions Intra- and Extranets  Assists with the implementation of new and emerging technologies for voice, video, and data integration  Supports the design, implementation and maintenance of Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies  Maintains properly administered access control lists including rights and privileges; participates in the security incident response activities  Participates in planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses and determine the need for security updates and fixes  Participates in, and may supervise, major network implementations  Drafts documentation and reports  Performs other related duties as required. IT Service Support:  Supervises a team of service coordination staff  Streamlines the receipt and logging of service requests in the automated request management system; creates and assigns work orders in accordance with established procedure; distributes work assignments and monitors progress  Supervises tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc  Provides basic training to end-users on the use of standard systems and applications  Drafts end-user and/or technical documentation  Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, etc  Acts as problem escalation point for technical staff at lower levels; escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detects problem patterns and recommends solutions  Performs quality assurance procedures to ensure client satisfaction  Keeps abreast of developments in information systems and technology in order to make recommendations to supervisors  Provides training to junior technical staff; occasionally supervises a team of technical staff for special projects  Provides advice to clients regarding Communications & Information Technology Section (CITS) standards and workflow processes  Performs other related duties as required. ICT Security/DRBC:  Acts as the focal point for Disaster Recovery and Business Continuity plan implemented by the mission  Assists with the coordination of the implementation and testing of DRBC plans, and supervises teams related to DRBC management  Manages and supervises the design, installation, operation and maintenance of a multi-user information security systems including firewalls, malware detection/prevention systems, intrusion detection/prevention, network access controls, proxy servers, VPN, encryption, url and content filtering systems in accordance with organisational technology security standards  Assists other CITS groups with the determination of security requirements and integration of these requirements in system design and operations  Formulates and maintains security procedures, including user identification and access control processes to specific CITS resources and data  Acts upon all security incidents and violations, including reporting them immediately to the CITS Security Coordinator; participates in incidents management activities  Performs regular security assessments of production CITS resources to identify potential weaknesses that could be exploited; performs risk analysis and formulate risk treatment plans  Determines the need for updating CITS systems with fixes and patches  Performs other related duties as required. Other duties and responsibilities common to the specialties above include, but are not limited to:  Providing general assistance across the various fields of ICT support services in the mission  Being part of cross-functional teams within CITS in order to assist with ICT related projects.  Performs other related duties as required.

Competencies
• PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services, user support, implement and maintain Disaster Recovery/Business Continuity systems, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.



QUALIFICATIONS

Education
High school diploma or equivalent and certification/diploma of other supplemental academic qualifications or training in Information Systems and Technology are required. Industry training and certifications is desirable.

Work Experience
At least eight (8) years of relevant work experience in the planning and installation of complex Information Systems, equipment, and networks, including at least three (3) years of experience at the international level are required. Experience in international operations in a post conflict environment is desirable.

Languages
French and English are the working languages of the UN Secretariat. For this post, fluency in English (both oral and written) is required; Knowledge of another UN official language is desirable.

Other Skills


The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).   English and French are the two working languages of the United Nations Secretariat.  The United Nations Secretariat is a non-smoking environment.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.

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