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Information Systems Officer, FS-6
DATE OF ISSUANCE:   11 Oct 2012
ORGANIZATIONAL UNIT:   Field Missions Administered by DPKO
DUTY STATION:   Multiple D/S

Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
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United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Within delegated authority and depending on location and the nature of the requirement, the Information Systems Officer may be responsible for the following duties: • Plans and directs major systems projects of significant importance to the institution, or major components of these complex systems which typically impact critical operations and large or multiple user groups. • Provides expert advice on complex systems analysis and design; identifies the need for new systems (or modifications to existing systems) or respond to requests from users; develops plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures. • Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service. • Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises with users on all aspects and during all phases of development and implementation. • Provides professional leadership and work direction to assigned project team, and/or mentor and supervises the work of new/junior officers, contract staff, etc. • Develops, implements and monitors information standards and guidelines, including testing paradigms. • Prepares technical and user documentation for entire systems and interdependent applications; prepares training materials and detailed technical presentations. • Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports. • Facilitates communications between the mission’s CITS and its major clients for good client relations. Serves as facilitator in the development of Service Level Agreements (SLAs) between the client and CITS, for either specific IT services or general technology support, including any charge back mechanisms. • Participates in planning and preparation of the budget, work program and spending plan • Performs other duties as required. APPLICATION SUPPORT: Leads a team in the design, development and installation of information systems; Coordinates the preparation of user requirements and other technical specifications; Undertakes analysis of well-defined modules within the system, and develops enhancements and new features to existing systems; Is actively involved in the execution of the most complex aspects of the project (e.g. systems analysis, development, programming, etc.); oversees development of document and database structures, ensuring that all design aspects are addressed and control and security mechanisms are established; Develops new strategies to assist clients within the Mission to expand the use of their Lotus Notes Groupware Applications; Supervises a team of highly skilled Lotus Notes administrators and developers; Participates in developing Disaster Recovery / Business Continuity plan; Drafts training materials and conducts training sessions and demonstrations of systems for users. NETWORK AND SYSTEMS ADMINISTRATION: Plans and directs all major Information Technology (IT) systems projects within the mission, monitoring the progress of the design, installation and commissioning of the various networks and information systems; Develops plans for feasibility assessment, requirements specification, design, development/implementation; Ensures effective coordination with other United Nations agencies and other entities in order to maximise possibilities of inter-agency collaboration in the field of IT; Provides advice and direction on network and systems security; Participates in developing Disaster Recovery / Business Continuity plan.

• Professionalism: Knowledge of information technology, information systems, and information management, particularly in systems analysis, database design and programming, internetworking systems, and systems administration. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.


High School diploma or equivalent. Technical training in education in the field of Information Systems is highly desirable. Certifications in relevant areas of Information Systems and Technology such as networking policies and Information Management are highly desirable.

Work Experience
At least 10 years (5 years with a bachelor degree) of progressively responsible professional experience in the planning, design and implementation of Information Systems and Technology with a proven track record of managing and delivering information systems projects. Experience in Information Systems and Technology within the United Nations system in support of peacekeeping operations is highly desirable.

French and English are the working languages of the UN Secretariat. For this post, fluency in English (both oral and written) is required; Knowledge of another UN official language is an advantage.

Other Skills

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).   English and French are the two working languages of the United Nations Secretariat.  The United Nations Secretariat is a non-smoking environment.



How to apply

All applicants are strongly encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Because applications submitted by United Nations (UN) staff members are considered first, provided the eligibility requirements set out in ST/AI/2006/3 are met and the application is submitted in a timely fashion, staff members should apply within 15-day or 30-day mark.

Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please go to “My UN” page and check the status of your application by clicking on “View Application History”, and resubmit the application, if necessary.
  1. To start the application process, applicants are required to register by opening a "My UN" account. Go to Login, and Register as a User. Fill in the form and choose a User Name and Password.

  2. After opening the account, applicants may apply for vacancies using the Personal History Profile (PHP) provided. Once the PHP has been completed for a particular vacancy, it can be saved and used for future applications. The PHP may be up-dated, when necessary, for future applications.

  3. In completing the PHP, please note that all fields marked with an asterisk must be completed.

  4. UN staff members must submit scanned copies of their two latest Performance Appraisal System (PAS) reports at the time of application to the appropriate Human Resources Office (HRO)/Personnel Office (PO) to the email address below, clearly indicating the vacancy announcement number. In case you have no access to the digitizing equipment, please submit hard copies of the two latest PAS reports to the relevant HRO/PO via fax.


Please see the Frequently Asked Questions, if you encounter problems when applying.