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Public Information Officer (Digital Media), P-3
DATE OF ISSUANCE:   30 Nov 2012
ORGANIZATIONAL UNIT:   United Nations Support Mission in Libya

Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.
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United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Organizational Setting and Reporting Relationships: This position is located in the Office of Public Information & Communication Office (PICO) within the United Nations Support Mission in Libya (UNSMIL). In support to UNSMIL's mandate and the Mission's overall concept of operations, PICO's central objectives are to promote understanding of the UN presence in the country, its goals and the assistance it provides to help to the country concerned and its citizens. This as provided for in the Mission's mandate through the use of varied tools, including digital media, and to support the Libyan authorities upon their request in the development of their respective communications structures. The Public Information Officer Officer reports to the Chief of the Public Information & Communication Office. Responsibilities: Under the supervision of the Chief PICO , the Public Information Officer (Digital Media) will be responsible for the following duties:  Ensures development and implementation of strategic electronic-communication plans for Mission's online Digital presence, Creates and implements Mission's digital communications and social media strategies based on studying the work on the ground of the Mission and audience behaviour and interests, to provide a consistent and compelling online presence for the Mission's mandate implementations and key messages. Implements new tools for media monitoring and social media monitoring that will facilitate and enhance Public Information's coverage of the media and the social media.  Monitors online and analyzes current events, public opinion and press, identifies issues and trends, and informs supervisors and offers advice on appropriate action/responses, by implementing online monitoring and analytics tools for various Internet platforms.  Undertakes full responsibility/supervision of managing the content and functionality of the Mission's website in both English and Arabic languages, including developing and evaluating site architecture and navigation, design, programming and content, within the brand guidelines of the United Nations, and proactively ensures website(s) is current and up-to-date and manages the web updating process.  Maintains the social media accounts of the Mission that are handled by the Public Information and Communications Office, such as Twitter, facebook, Youtube and Flickr, including design and implementation of appropriate applications for enhanced usage in line with the instructions of the DPI Social Media Guidelines. Undertakes full responsibility for the content of the social media accounts, specifically Facebook and Twitter and issues regular relevant messages or tweets to maximize social networking reach.  Under the guidance of the Chief PICO, responds to online enquires, comments on the social media channels, including comprehensive and responsible interaction with online followers and fans in both languages, English and Arabic.  Identifies key contacts/constituencies and opportunities for strategic partnerships to facilitate digital media communication efforts and maintains working relationships with the same.  Produces or oversees production and design of all Digital Media products (print products, booklets, brochures, backgrounders, etc.), to include proposing topics, undertaking research, determining appropriate medium and target audience, preparing production plans, writing drafts, implementing new ideas for prints products and digital media campaigns.  Provides assistance in or lead implementation of the overall digital media communications (Websites creation/implementation, social media and other digital communication tools) for the host authorities when appropriate, in line with the Mission's capacity-building mandate, including developing of training materials and leading training sessions on digital media communications.  Draft reports, press release, press statement and other publications products in English and Arabic when necessary and assists and leads media events when necessary and ensures that they are appropriately suited to encompass coverage by digital media platforms.

• PROFESSIONALISM: Proven experience of hands-on website design and development in both Arabic and English using current applications and technologies, as well as a working knowledge of web accessibility, coding standards and user experience. Demonstrated experience of digital media project management, specifically managing the development of emerging multimedia channels to gain a competitive advantage including digital advertising, search engine optimization, social networking, mobile development and online video/podcasting; ability to rapidly analyze current events and integrate information from varied sources; ability identify issues and trends opportunity and risks and advise on appropriate action/responses, in particular through the use of digital media platforms; ability to produce a variety of written communications products in a clear concise style and to ensure that they are appropriately suited to encompass coverage by digital media platforms; Ability to deliver oral presentations to various audiences; Ability to work under extreme pressure and to observe deadlines in achieving results; Commitment to respect diversity and implementing the goal of gender equality in all aspects of Public Information and Communication work. • COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


Advanced university degree (Master’s degree or equivalent) in computer science, communication , information technology or related fields. A first-level university degree in combination with qualifying experience may be accepted in lieu of an advanced university degree.

Work Experience
A minimum of five (5) years of progressively responsible experience in the area of public information, in particular in the area of digital media development. Seven years of such experience are required if the applicant possesses only first level university degree (Bachelor’s). Previous experience in the development of websites in English and Arabic is required.

Fluency, both oral and written, in English and Arabic is required.

Other Skills
Knowledge of relevant UN mandates, policies and guidelines is required. Knowledge of UN communications/public information policies and guidelines including in the field of social media is an advantage.

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8).   English and French are the two working languages of the United Nations Secretariat.  The United Nations Secretariat is a non-smoking environment.



How to apply

All applicants are strongly encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Because applications submitted by United Nations (UN) staff members are considered first, provided the eligibility requirements set out in ST/AI/2006/3 are met and the application is submitted in a timely fashion, staff members should apply within 15-day or 30-day mark.

Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please go to “My UN” page and check the status of your application by clicking on “View Application History”, and resubmit the application, if necessary.
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  4. UN staff members must submit scanned copies of their two latest Performance Appraisal System (PAS) reports at the time of application to the appropriate Human Resources Office (HRO)/Personnel Office (PO) to the email address below, clearly indicating the vacancy announcement number. In case you have no access to the digitizing equipment, please submit hard copies of the two latest PAS reports to the relevant HRO/PO via fax.


Please see the Frequently Asked Questions, if you encounter problems when applying.